Ministry of Economic Development Home| Contact MED|

Go to home page - Ministry of Consumer Affairs Home | Useful Links | Contact Us | Site Map | Access Keys | News | Media Centre Koru Graphic
[To this page's content]
About Us Consumer Information Business Information Policy, Law & Research Measurement Product Safety SCAMwatch Publications Education
Page updated: 24-04-2008

Checking for wear and tear

Consumer Information


This Topic Includes:
Consumer Information Notice
Checking the vehicle's condition
Odometer tampering


There is always a risk with any used vehicle (both imported or New Zealand new) that the odometer may have been wound back.

While the odometer gives some indication of a vehicle’s value, don’t rely on it as the main measure of value. It gives no indication of the quality of the mileage or the driving, and it does not reflect all engine running and wear in many circumstances.

Consumer Information Notice 

When a trader offers a vehicle for sale they can include a statement on the Consumer Information Notice (CIN) warning consumers not to rely on the odometer reading. If the trader believes the odometer reading is incorrect they must include the words:

I [name of Consumer] cannot accurately determine the actual distance this motor vehicle has travelled because the odometer reading may be inaccurate.

Or

This motor vehicle’s odometer reading is inaccurate.

in the section "Actual distance travelled".

If either of these statements is included on the Consumer Information Notice for your vehicle, it will be very difficult for you to make a claim against the trader for an inaccurate reading.

Back to top

Checking the vehicle’s condition

As odometer tampering can be very difficult to detect, a vehicle’s mechanical condition is a much better indication of quality.

Look out for the following signs of wear and tear which may indicate the vehicle has been used more than the odometer reading indicates.

Inside

The steering wheel and gear lever will start to look shiny after about 60,000kms.

If the carpet under the pedals is wearing, then the vehicle has done a fair mileage - also look for plating wearing off the ignition key, worn rubbers on the pedals, original seat covers wearing thin, or seatbelts fraying.

Outside

Areas of bright or mismatched paint (view the vehicle in good light) indicate recent repairs. If the paint looks dimpled, this may indicate bad quality repairs. Look around the doors and other panels to see that they line up - use something with a straight edge such as a credit or ATM card to check the line. And look out for uneven or mismatched tyres.

Engine

  • If a vehicle is burning oil, this is a sign of a worn engine. Feel under the bumper bar, close to the exhaust pipe. If it feels oily and slippery, then the vehicle is burning oil. Open the bonnet and check that the dipstick indicates a good oil level and that the oil isn’t black and sludgy. If it is an automatic, also check the transmission dipstick under the bonnet. The oil should be clean (not black) and smell sweet.
  • While under the bonnet, also check that the radiator cooling fins are not corroded or missing.
  • Listen for heavy noises like rumbling, clattering and knocking. These are not good signs!
  • Warm the engine and leave the vehicle in neutral. If blue clouds of smoke gush from the vehicle when it’s revved, it’s bad news - it’s burning oil.
  • Black smoke is also bad news, indicating excessive fuel usage.
  • White smoke indicates water loss (but white smoke or steam can be normal on a cold day).
  • While driving the vehicle, check when braking that there is not excessive pedal travel, or pulling to the left or right.

Back to top

Odometer tampering

It is an offence under the Motor Vehicle Sales Act for any person to tamper with a motor vehicle’s odometer. The penalty if convicted of odometer tampering is up to $50,000 for an individual and $200,000 for a company.

If you have information about odometer tampering, you can report this using the online complaint form at the Motor Vehicle Traders Register website

For more information on your remedies if your odometer reading is false, see Problems with motor vehicles section.

Back to top




Home | Useful Links | Contact Us | Site Map | Search | Access Keys | News | Media Centre
Publications | About Us | Consumer Info | Business Info
SCAMwatch | Product Safety | Measurement | Policy, Law & Research | Education


The Ministry of Consumer Affairs is an operating branch of the Ministry of Economic Development. govt.nz - connecting you to New Zealand central & local government services Disclaimer Privacy and Copyright Statement

This site uses cookies to track and analyse usage.