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Page updated: 30-08-2005

Shop Closures

Consumer Information


This Topic Includes:
Receivership
Liquidation
Secured creditors
Unsecured creditors
Finding the receiver or liquidator
Unsecured creditor's rights
Recovering deposits
Goods in for repair
Goods on layby
Gift vouchers

When a business can no longer pay its bills, a secured creditor can place it into receivership. A receiver is then appointed by the secured creditor or a Court to take over the business and its assets.

The receiver will recover as much of the debt owing to the secured creditor(s) as possible.

Receivership

The business can continue to run and can be sold as a going concern. Proceeds of sales are paid to creditors in a strict order of priority, with secured creditors having priority.

A business in receivership is no longer run by its own management. The receiver is like a caretaker running the business for the benefit of the secured creditor.

If the business can't trade its way out of trouble, or be sold, it will be liquidated.

Liquidation

The business and its assets are sold by a liquidator.

Liquidations are often handled by the New Zealand Insolvency & Trustee Service, which is part of the Ministry of Economic Development. Call the Service on 0508 467 658 for information on how to lodge a claim as a creditor.

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Secured creditors

A secured creditor is a person or a company who has lent money to a business with some form of security over the loan. A secured creditor can appoint a receiver if they are concerned the business can' keep up the payments on the loan.

eg, a bank who has loaned the business money.

Unsecured creditors

An unsecured creditor does not have any protection or security for the debt that is owed to them. The unsecured creditor must wait until all the secured creditors have recovered their money before they have any chance of receiving any payment.

eg, customers with gift vouchers, deposits paid for goods not received, goods on layby.

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Finding the receiver or liquidator

Check in the public notices of a major newspaper in your area.

Check the company's business premises. Often there is a sign on the door stating the receiver's or liquidator's details.

If the company is continuing to trade while in receivership, ask a staff member for the receiver's contact details.

Contact the Companies Office. Check your phone book for your local office, or find them on the Internet.

If they have been appointed by the Court, you can find out directly from the Court.

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Unsecured creditor rights

If you have a gift voucher, or have paid a deposit on goods, you can lodge a claim with the receiver. Contact the receiver and find out how to do this. You will have to put your claim in writing and give proof of your claim - eg, send in the gift voucher or receipt for payment of deposit.

Often the receiver will not ask unsecured creditors to lodge a claim unless it looks like there will be enough funds to pay them.

When a business goes into receivership it has usually been in financial difficulty for some time, so there are many unpaid bills and unmet obligations -eg, suppliers of goods to the company, phone and power bills, staff who are owed wages or holiday pay, Inland Revenue Department.

Usually there is not enough money to pay all these creditors - even after all the assets have been sold. The law sets down strict rules about who should be paid first -

eg, staff wages must be paid before a customer with a gift voucher. The receiver would be breaking the law if they honoured the gift voucher - that would be preferring one creditor over another.

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Recovering deposits

If you have paid a deposit for goods to be made or ordered in for you, you are an unsecured creditor. Write to the receiver.

In the future, if you are asked to pay a deposit for goods, negotiate to pay a smaller deposit.

If you paid a deposit on goods to be held aside for you and the remainder was to be paid at a later date see the information on "Goods on Layby" below.

Goods in for repair

These should not be part of the receivership and the receiver will return them to you if they can identify the goods as yours. A serial number is the best form of identification. If goods are being repaired, contact the receiver ASAP with a complete description of your goods.

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Goods on layby

You have special protection under the Layby Sales Act. The Act says you can pay off the layby and collect the goods - as long as there are goods of that type available in stock.

If there isn't enough stock, the Act says that customers with the earliest date on their laybys will take preference. Those who miss out on goods will be deemed creditors, but have preference over all other unsecured creditors and many secured creditors.

Protection under the Act does not apply to customers who have breached the terms of the layby by not making any payments during the three months before the date of receivership or liquidation.

If you have goods on layby, pay off the amount owing and collect them ASAP.

Gift vouchers

When a business is trading in receivership it is no longer the same business that sold you the gift voucher. The receiver is now managing the business, even though it may be operating from the same premises, with the same goods, and often the same staff. The voucher holder is owed the goods by the business and not by the receiver.

In these circumstances it can be very difficult to get the gift voucher honoured. There are some things you can do to minimise the risk:

  • Buy the type of vouchers that can be redeemed at more than one business - eg, petrol vouchers
  • If you are given a voucher as a gift, use it as soon as possible
  • Before buying a voucher, ask the business if they have any system to protect voucher holders in the case of receivership.

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