Email the Ministry of Consumer Affairs

Before completing this form

Be aware of what we can and can’t do for you

• The Ministry of Consumer Affairs does not have investigative or enforcement powers. The areas where we can receive and investigate complaints are limited to complaints regarding unsafe products and short measure goods.
• We can provide you with information, but in most cases are unable to take direct action with a consumer complaint.
• We are only able to assist with complaints for consumer issues that occurred in New Zealand.
• For information about who else can help, see what we don’t do and who can help.

Check out the information on our website

If you have a problem as a consumer or a business (eg, faulty goods or services, contractual disputes, scams, product safety, etc) or if you are doing a school or university assignment or research, then check out the information on our website:

• Consumer information
• Business information
• SCAMwatch
• Product safety information
• Useful links to related consumer sites

If you are accessing this website from overseas, we are able to assist only with complaints that occurred within New Zealand.

Response times

We will normally reply within 15 working days to emails requiring a response . Response times may be slower during holiday periods or other exceptional circumstances.