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Page updated: 28-09-2005

Illustration of Vicki talking about her haircut to Joe

Find out more
“Redress” in law means that a specific Act sets out what you are entitled to. This means to put right a problem, for example, by paying money or repairing a fault. Get more information to support Vicki in her quest for a remedy on the MCA website by going to these links:
Link to information on how to complain
Link to information on service failures

Does Vicki have any rights in this situation?
Why or why not?
What action can she take?
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